Some of you may be wondering, “So, what would you say ‘ya
do’ here?”(Office Space reference!) Well, consider your burning question answered
(hopefully)! Our days are far from routine and we never know what to expect on any
given day. Generally though, as a Service Center, we try to get out to visit one
or two Community Based Organizations (CBOs) every day. Our team has done a
great job of introducing us to each of the 7 functioning CBOs that we support.
In the initial visit to each of those CBOs, we have been able to visit the
feeding point and the school (sometimes the same location), meet some of the
care workers, learn a little about each community’s history and its needs, and
spend some time with the children. When we see the children, it is a great
reminder of the reason why we are here. So many of these kids have had their
lives transformed, even saved, because of the very presence of these CBOs and
their care workers.
When we are not in the community, we are usually catching up
on administrative tasks, going into town for random things, or having meetings
with representatives of a CBO that have made the trek to our office. The unpredictability
during our week keeps things interesting but, sometimes, when we’re sitting at
the office with not much to do, we get a bit stir-crazy and get the itch to be
productive and useful! Apparently, we haven’t fully adapted to the African way
of doing things, just yet. This is what we still need to get used to about
Africa – everything moves at a much slower pace. There never appears to be any sense
of urgency. Actually, that’s not entirely accurate. This might sound cheesy but
it’s not an exaggeration – relationships are urgent. They trump everything else
that is going on. Building, maintaining and growing relationships is the top
priority for most people here. Even when there are a million things that need
to be done, everything will be dropped at the blink of an eye to address a
relational issue or when there is someone in need. It’s an interesting contrast
to our culture, where relationships are often the first thing to be sacrificed
when times get busy (which seems to be all the time).
Over the past few weeks, we have been assisting our Service
Center team in preparing the 2013 Three Essential Services (“3ES” – basic food,
education and health) budgets and the 2013 training proposal budgets for each
one of the CBOs we support. Each 3ES budget forecasts the expected monthly
expenses for a CBO for the entire year and ensures that the total projected
expenses for the year do not exceed the total support amount from the donor (which
is set at 70,000 kwacha, or approximately $14, per child, per month). Included
in this budget are things like food, school supplies, school fees (for older
children that attend government schools), medical supplies and incentives for
teachers and cooks.
Training proposal budgets forecast the expenses for one of
the various training programs offered by Hands. These training programs include:
(1) Church Leaders Training; (2) Hands Foundation Training; and (3) Connecting
with Children Training. Church Leaders Training brings together the various
church leaders within the community and challenges them with the biblical
mandate to care for orphaned and vulnerable children (OVCs). This is part of
the fundamental vision of Hands – to see the local church effectively caring
for OVCs. Hands Foundation Training is designed to educate care workers with
the core values of Hands, namely to serve the poorest of the poor, to take
ownership over their own community, and to do so with Christ as the foundation.
In order for Hands to partner with, and continue to work alongside, these CBOs,
Hands needs to ensure that the CBOs are operating in a way that accords with
Hands’ core values. Connecting with Children training educates and trains care
workers to walk alongside wounded children and help them uncover those wounds
under a healthy, positive, parental relationship. This is extremely important
for care workers because, aside from having it empower wounded children, it
also empowers many of them to deal with their own personal wounds from the
past. With each of these trainings planned for each of our 7 CBOs next year,
2013 is going to be a very busy year for our team!
To help record and organize all of these budgets and
proposals, we use a Microsoft Excel spreadsheet template. Sweet! (Just for the
record, the “Sweet!” represents Diane’s views only, as she is a massive nerd.)
Using a computer and a software program like Excel are like second nature to
us. Not so sweet for our Service Centre team, though! Working with computers is
not something that our team is all that familiar with. As a result, they
struggle with even the most basic functions and features of a computer, nevermind
a complicated software program like Excel. This is where our experience and
education come in handy. For large parts of the past few weeks, we have sat
with the Service Center Coordinators, Blessings and Towela, to painstakingly go
over each budget item and help them input the information into the spreadsheet.
While a seemingly simple job, it has not gone without its challenges. As stated
before, our team has incredible hearts and passion for this work, but are
somewhat lacking when it comes to administrative/organizational skills. Sometimes,
when working through a given issue, it requires us to ask the same question
repeatedly or phrased in several different ways before they fully understand
the issue. Things that might seem like common sense to us sometimes need to be
reasoned out. It could have been easy to whiz over the budgets and essentially
copy ones used from previous years but it has proved invaluable to question why
certain things are done the way they are because it, in turn, has broadened our
team’s understanding of the issues they need to be considering. The good news
is that, when we were all done, Blessings mentioned that the amount of time we spent
on the budgets would have taken them months to complete on their own!
Although tedious and not so fun to do in a boiling hot
office, the exercise was a great opportunity for us to identify areas where we
can build capacity into our Service Center team. As was evident during our time
working on budgets, critical thinking and reasoning are skills we are hoping to
empower our team with. This is not meant to undermine their current abilities
or capacity; rather, it is addressing the reality that, as a result of them not
having any formal education past high school or any experience in dealing with
management tasks, they have not had the opportunity to develop such skills. That
being said, we have committed to running computer workshops for our team where
we will teach them basic computer skills, typing skills, and train them to use
programs like Microsoft Outlook, Word and Excel!
The exercise of preparing and completing budgets for each
CBO also allowed us to gain a deeper understanding of how CBOs operate and,
specifically, how they are funded. We initially assumed that money raised from
donors around the world was pooled and then distributed by Hands to each
community. What we now realize is that Hands seeks out donors from the
international community to partner together with and support a specific CBO. In
most cases, the donor is a church or charitable foundation from one of the
countries that Hands has an international office in (Canada, the U.S., the U.K.,
Germany and Australia). If you remember back to one of our earliest blog posts
about the structure and vision of Hands, this accords with Hands’ vision to unite
the international church with the local church to effectively equip them to
care for OVCs. The relationship between the donor and the supported CBO can
form in a number of ways, from individuals or teams coming to Africa and
feeling compelled to support a certain community they visited, to Hands
matching donors with needy communities. An ongoing relationship is then
developed between the specific donor and the CBO. Teams are often sent from the
donor for weeks at a time to visit the CBO, meet the care workers and children,
understand the community’s conditions and needs, and evaluate how their donated
funds are being utilized. It is a great way to make it personal for the donor
and a great opportunity for the community to meet the people responsible for
its aid!
As written above, it costs roughly $14 per month to support
one child. By mid-2013, we will have one CBO supporting 50 children, five CBOs
supporting 100 children and one CBO supporting 150 children. That’s 700 children
in Kitwe alone that are now known by name, deeply cared for and offered hope
for a new future. The average cost of supporting one CBO (100 children) for an
entire year? Approximately $16,800. Please take a second to sit back and put
that figure into perspective. When the two of us were working in corporate
Calgary, we probably spent half that amount in any given year at Holt Renfrew or
on a vacation! This is something that has deeply challenged us over the last
little while, especially when we look back on how frivolously we spent money
before. Does this mean that every dollar we earn should be donated in aid to
orphans? That would be fantastic but that’s not what we are saying. Rather, we
now see and understand what a relatively small amount of our resources can do
for the lives of so many children here. We realize that you’ve probably seen
enough infomercials about how a dollar a day can save the life of a child or
something along those lines. We largely ignore this reality because we are wary
of scams or that a disproportionate amount of the donated money goes to
“administrative fees”, etc. Having been a part of the Service Center now for
one month, and having visited each of the CBOs that we support, we cannot
emphasize enough how incredibly valuable these donated resources are for the
lives of these children.
Not only are the lives of children immensely blessed by
these resources, but they make a significant impact on the lives of the care
workers as well. As mentioned before, care workers are not paid or compensated
for the work they do. Cooks and teachers receive small monthly incentives due
to the amount of time that is required for each job but, other than that, these
care workers do what they do simply because their hearts compel them to. As a
result, Hands and the donors have encouraged care workers to allocate a small
percentage of the CBO’s budget (roughly 5-10%) to put towards an Income
Generating Activity (IGA). These IGAs are meant to be an encouragement and a blessing
for the care workers. Rather than simply providing them with a small monetary
incentive once or twice a year that would be quickly spent, an IGA empowers the
care workers to own, manage and operate a business. It also provides a
realistic opportunity for the CBO to work towards becoming self-sufficient,
which coincides with one of Hands’ core values of local community ownership.
Most IGAs are currently in their infant stages but, ideally, a well-functioning
IGA would no longer need the support of a donor. Furthermore, should an IGA
become quite profitable, the goal is to use the profits to set up
micro-financing opportunities for the care workers to start up their own
personal business! Examples of IGAs that are currently operating or will start
up in the next year are: chicken rearing, goat rearing, garden/farming,
charcoal selling and hammer mills (to grind up maize into mielie meal).
Since being here in Kitwe, we have learned of some
incredible stories of how certain communities came to be supported. In one
instance, a couple from the United States that volunteered with Hands for a
number of years returned home and shared their hearts for Africa. As a result,
their extended family on one side came together and committed to caring for and
supporting an entire community. Apparently, the other side of the family may be
committing to do the same in the near future!
Another inspiring story we've heard of is about a couple
from Germany who, after serving with Hands in Zambia on a long-term posting,
returned home and started a charity called the Peppercorn Foundation. The
Peppercorn Foundation now supports three fully functioning CBOs (300 children)
in the Kitwe area!
These are but just two examples of people that have come,
seen, experienced, and had their hearts forever changed. All it took was for
one or two individuals to be deeply impacted and now an entire community of
children and care workers is supported. An entire community now has hope. As we
contemplate what lies ahead beyond our time in Africa, this has been a real
inspiration to us. Not everyone is called to be a missionary. Not everyone is
called to Africa. But we firmly believe that we are all called to do something.
Could this be an opportunity for us, together with you, to make a real impact?
Perhaps. While this might be far off in the future, it’s something definitely
worth thinking about.